Frequently Asked Questions

The payment of the service can be at the end of the same if it is a simple transportation service or it can give an advance of 30% and at the end of the service to cover the other part.

It takes at least 24hrs to schedule the private transportation service.

Please contact us to make a reservation, we will need some information such as:

Number flight
Airline
Date & time
Pickup
Destination
Name
Phone number
Email
Pasengers

It is important to make a reservation before 24 hours before the service.

You can make your payment at the time of boarding the unit that will be waiting for you. you have 2 different ways to be able to pay:

debit or credit card
cash

It is very important to make your reservation in advance so you will have confidence that you will arrive with the calm of knowing that your transfer is waiting for you where you have requested it. you can make a reservation 24 hours before the day of the service.

After making your reservation you will receive your confirmation via email. the voucher contains the information that you attached at the time of making the reservation. in this document you will also have our contact information.
If you do not receive the voucher, please contact us.

You could change or cancel your reservation at any moment before the transfer. it doesn’t have any type of penalization if it´s made 48 hours before the transfer.
You must do this by contacting us by email, phone or any electronic instant messaging service.

You can find us outside your terminal holding a sign with your name on it. please, remember to exit by taxis & vans.

Our representative monitors the flights and we will be there waiting for you when your flight lands.

Yes, you can request drinks for your transportation. at the moment of making your reservation make the selection that you consider and ready, on your arrival you will refresh with your preferred drink.

Airport to cancún´s hotel zone: approx 30 minutes.

airport to puerto juárez: aprox 40 minutes.
airport to playa mujeres: aprox 40 minutes.
airport to puerto mórelos: aprox 35 minutes.
airport to playa del carmen: aprox 1 hour.
airport to puerto aventuras: aprox 1 hour and 15 minutes.
airport to akumal: aprox 1 hora and 30 minutes.
airport to chiquila (holbox) aprox 2 hours.
airport to chichen itzá: aprox 2:30 hours.
airport to merida: aprox 4:30 hours
airport to tulum: aprox 1 hour y 45 minutes.

depending on weather and traffic